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Resource Center

Front Desk Collection

Front Desk Resources

Everything a front desk employee needs in one place. Share this page with your team during onboarding — no login required.

Shareable URL: https://getopsdesk.com/resources/front-desk

Complete in About 10 Minutes

These resources cover everything a new front desk employee needs to confidently run a shift in OpsDesk.

Review the guides in order for the best onboarding experience.

Front Desk Quick Start

What every new front desk employee needs to know on day one.

Active Shift & Front Desk Mode

How to start, run, and end a shift confidently from the front desk.

Front Desk Operations Guide

How to run consistent front desk operations across every shift.

Shift Handoff Best Practices

How great teams communicate across shifts so nothing gets dropped.

Playbooks & Studio Resources

How to centralize SOPs, codes, logins, and important links so staff stop hunting through email.

Fast, intent-driven tasks the front desk should reach for first.

Lost & Found Management

How to track customer property and reduce confusion at the front desk.

Notifications & Alerts

What gets escalated, who hears about it, and how to stay ahead of issues.

Studio Operations Best Practices

Simple habits that improve accountability and consistency.

Owner Tip

Most studios include this page as part of new employee onboarding.

Share this resource before a team member's first shift so they understand Active Shift, Handoffs, Playbooks, Quick Actions, and operational expectations.

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