Operational Accountability Software

Stop running your business on sticky notes.
Start running it with accountability.

OpsDesk sits above your CRM and booking software to ensure every shift is completed, every issue is tracked, and every handoff is documented.

Build My Demo Workspace

See OpsDesk configured for your operation in under 60 seconds — a personalized demo workspace built around your business before scheduling a call.

getopsdesk.com / dashboard
Cycle x Strength · Flatiron
Operations Dashboard
Active shift
7
Open Issues
4
Follow-Ups
3
Actions
2
Supplies Low
Recent shift notes
· Closed at 9:14p — clean
· Bike 14 loose pedal reported
· Front desk restocked towels
Completion this week
The shift from chaos to accountability
Without OpsDesk
  • Text messages between shifts
  • Sticky notes at the front desk
  • Verbal handoffs that get forgotten
  • Tasks that quietly slip
  • Maintenance no one logged
With OpsDesk
  • Active Shift — who's on, what's done
  • Open Issues with owners and status
  • Handoff Notes between every shift
  • Daily Reports owners actually read
  • Accountability across every location
Every shift owned. Every issue tracked. Every handoff documented.
Where OpsDesk fits

Your CRM manages bookings.
OpsDesk manages the operation.

OpsDesk complements the systems you already run on, including Mariana Tek, Mindbody, Boulevard, Zenoti, and other leading booking platforms, by adding the operational layer they were never built to handle.

Your CRM / booking system
Customer-facing systems
  • Bookings and class schedules
  • Memberships, packages, and billing
  • Client profiles and marketing
  • Point-of-sale and checkout
OpsDesk
The operational layer above it
  • Shift execution, open/close, and EOS reports
  • Issue tracking, follow-ups, and accountability
  • Equipment, supplies, SOPs, and playbooks
  • Team communication and multi-location oversight

OpsDesk is not a CRM replacement. It sits above your existing systems.

What breaks as businesses scale

Service businesses don't fail at marketing. They fail at execution.

The same operational cracks show up in every shift-driven business — wellness studios, sauna concepts, salons, med spas, and boutique fitness alike.

Inconsistent shift execution

Every manager runs the floor differently. New hires learn a different version of your business depending on who trained them.

Fragmented communication

Front desk problems, equipment failures, and supply shortages get buried in texts, group chats, and shift-to-shift handoffs.

Supply & equipment blind spots

Nobody knows what's low, what's broken, or what's overdue for service — until it impacts a client experience.

No operational visibility

Owners and regional leaders can't see what actually happens on the floor without being there in person.

Operational drift across locations

Each location quietly invents its own systems, vocabulary, and standards. Brand consistency erodes as you scale.

Manager dependency, no accountability trail

When something breaks, there's no record of who closed the shift, who flagged the issue, or who owns the follow-up.

One operational system for the entire floor

Shift notes, issues, equipment, supplies, SOPs — in one place.

Booking software runs the schedule. OpsDesk runs the operation that happens around it.

Shift execution

Every shift opened, run, and closed the same way.

getopsdesk.com / shifts / opening
Opening Shift · 5:30a–9:00a
Maya R. · Flatiron
3 of 6
Unlock front doors
Power on bikes & sound system
Restock towels at front desk
Check Bike 14 (loose pedal reported)
Wipe down weight rack
Greet first arrivals
Equipment tracking

Catch equipment issues before members notice.

getopsdesk.com / equipment
Equipment Issues
2 high
EQ-014Reformer 4Spring tension looseOpen
EQ-022HVAC Unit BIntermittent fan noiseIn repair
EQ-031Reformer 3Strap frayingOpen
EQ-007Sound SystemResolved 2d agoResolved
Issues & follow-ups

Member and operational issues stay visible until resolved.

Post-Shift Summary · email preview
Closing Shift · Tue May 7
Flatiron · Maya R.
100% complete
Checklist
12/12
Issues
2
Follow-Ups
1
Photos
3
Unresolved
· Bike 14 loose pedal (assigned: Devon)
· Restock cleaning wipes (low)
Manager note
"Smooth close. 6a class hit capacity — flag sound issue with vendor."
Team accountability

Shout-outs, ideas, and concerns — with a clear ownership trail.

getopsdesk.com / team-feedback
Team Feedback
JT
Jess T.Shout-Out

Maya stayed late to help close — total team player.

?
AnonymousIdea

Could we add a second towel bin near the bikes?

DK
Devon K.Concern

Sound system cuts out during 6a class.

Floor reporting

Anyone on staff can flag an issue before it becomes a bigger one.

m.getopsdesk.com
Instructor Quick Report
What happened?
Bike 14 — loose left pedal during 6a class.
photo_2026-05-07.jpg
Multi-location oversight

Owners and regional leaders see the whole brand at a glance.

getopsdesk.com / locations
Multi-Location Rollup
Regional manager view · live across all studios
5 studios · 1 needs attention
Flatiron· updated 4m ago
100% · 2 open
Opening complete
Williamsburg· updated 12m ago
92% · 1 open
On track
Park Slope· updated 8m ago
78% · 4 open
HVAC follow-up open
UWS· updated 21m ago
100% · 0 open
All clear
Hoboken· updated 2m ago
64% · 5 open
Behind on opening checklist
Built for both

From a single studio to a regional brand.

Same operating system. Tuned to how your business actually runs.

Single-location operations
One floor, one system
Wellness · Sauna · Salon · Med spa · Boutique fitness

Independent studios and shops that win on consistency, hospitality, and high-touch execution.

  • Front desk execution and structured shift reports
  • End-of-shift summaries every close
  • Equipment, room, and station issue tracking
  • Supplies on hand, never out
  • Staff and provider accountability
  • Daily operational consistency
Multi-location operations
Every location, the same standard
Regional operators · Franchise groups · Brand owners

Operators scaling a brand across locations without losing the operational standards they built it on.

  • Deploy supply & equipment templates across locations
  • Standardize naming, SOPs, and maintenance schedules
  • Regional rollups and location-level visibility
  • Company-wide operational standards
  • Shared playbooks and shift workflows
  • Scalable processes for new openings
Core system modules

The operational stack, in one workspace.

Shift Reports

Structured open/close, EOS summaries, and a trail of what happened on every shift.

Issues & Follow-Ups

Member, equipment, and operational issues with owners, status, and resolution history.

Equipment

Asset registry, maintenance history, and templates deployed across locations.

Supplies

Track what's OK, Low, Out, or On Order — with editable categories for every location. No counts, no manual quantities.

Templates

Operational templates for supplies, equipment, and SOPs — push to one location or all.

Playbooks

Documented procedures your team actually opens during the shift.

Team Communication

Shout-outs, anonymous feedback, and shift-to-shift handoffs in one place.

Multi-Location Oversight

Rollups, drift detection, and location-level visibility for owners and regional leads.

Built by operators

Built inside a real operating business.
Because existing tools weren't solving it.

OpsDesk started inside a working boutique fitness studio — built to solve the operational pain that booking software, CRMs, and group chats were never designed for: consistent shift execution, accountable teams, and visibility into what's actually happening on the floor.

The same operational reality shows up in wellness studios, sauna concepts, salons, med spas, and every multi-location operator standardizing equipment, supplies, and SOPs across locations.

Every workflow in OpsDesk exists because a real operator needed it on a real shift — not because it looked good in a roadmap deck.

What operators get
  • Consistent operational systems across every shift
  • Accountability trails for every issue and follow-up
  • Standardized supplies, equipment, and maintenance
  • Multi-location visibility without micromanagement
  • A platform that reflects how teams actually operate
Explore OpsDesk

Interactive previews — see the operation, not a screenshot.

Curated sample workspaces that mirror how real operators run shifts, track issues, and standardize across locations. For a tailored walkthrough of how OpsDesk fits your business, book a demo.

Single-location preview
Cycle x Strength · Stamford

Boutique cycling and strength studio. See shift execution, equipment escalations, and EOS reporting in a real workspace.

Open preview
Multi-location preview
Balance Pilates

A 5-location Pilates brand standardizing supplies, equipment, and SOPs across studios. See rollups, template deployment, and cross-location oversight.

Open preview
Industry preview · Yoga
Stillpoint Yoga

Heat, props, mat-side towels, instructor subs. The operational details members notice.

Open preview
Industry preview · Salon
Atelier West Loop

Stations, color trolleys, vendor visits, single-use supplies, and client follow-ups.

Open preview
Industry preview · Wellness
Lumen Wellness

Treatment rooms, intake forms, linen protocols, and sanitation between clients.

Open preview
Sample workspaces designed to showcase operational workflows. May differ from live production environments.Book a Demo →
Guided onboarding included

The operating system for boutique fitness & wellness studios.

Standardize operations, improve accountability, and keep every location running consistently. Every plan includes guided onboarding and implementation support.

Built by a boutique fitness owner. Designed for real-world studio operations.

Starter
$79/month
  • 1 location
  • Unlimited staff accounts
  • All workflows included
  • Guided onboarding included
Most popular
Growth
$69/location/month
  • 2–5 locations
  • Parent-level rollups
  • Multi-location visibility
  • Custom roles per location
  • Priority onboarding & support

Ideal for growing multi-location operators

Enterprise
Custom Pricing
  • 6+ locations
  • Multi-location operational visibility
  • Centralized issue tracking
  • Shared supply oversight
  • Dedicated onboarding
  • Volume discounts available

Built for multi-location and franchise operators.

Frequently asked questions

Quick answers to what most studio operators ask first.

  • Most studios are operational in about 15 minutes. Add team, create a shift template, run a shift, review the report.

See how OpsDesk fits your business.

A live demo walks through your operational reality — single studio or multi-location — and shows exactly how OpsDesk standardizes the floor.